Rural Transformational Leadership Series

The Utah Office of Primary Care and Rural Health – State Office of Rural Health, in partnership with the University of North Dakota’s Center for Rural Health, are pleased to present The Rural Transformational Leadership Series. Join Benjamin Anderson for three virtual 90-minute interactive, teaching case studies over three separate days. The sessions will tie in resources from Benjamin Anderson’s nationally-released toolkit and playbook called, Redefining Leadership: A Pathway for Rural Health to Thrive in a COVID-19 World“. After presenting each case, participants will engage in small group discussions on specific issues addressed in the case lessons learned and strategic plans in the larger group. Case content includes physician/healthcare worker burnout, crisis communication, and value based care in the shadow of a pandemic

Sessions will be conducted by Benjamin Anderson, Vice President of Rural Health and Hospitals for the Colorado Hospital Association.

To register for the Rural Transformational Leadership Series, please follow the link here.

Click on these videos to hear a message from Session 1 presenters Benjamin Anderson and Erin Sullivan

Rural Emergency Response Playbook

The COVID-19 pandemic has exposed a number of fractures in the health care system, but none as stark as those facing rural communities. In order to develop a meaningful plan to assist rural health care systems, CHA sought the insight and guidance of those on the frontlines within rural communities, including hospital administrators, clinicians and public health experts. With the help of these peers, CHA and its partners have distilled dozens of personal interviews, extensive literature review and an analysis of rural health care data into an emergency response playbook for rural health care delivery systems – Re-Imagining Leadership: A Pathway for Rural Health to Thrive in a COVID-19 World. and Rural Health Care Delivery System Assessment Tool

Rural Hospital Leadership Conundrum: The Burnout of a Good Doctor

This session is proudly sponsored by CPSI

For more information, please visit

Tuesday, July 13th 11:30-1pm MST

More about this session: Rural hospitals face an ever-evolving set of challenges, one of which is the burnout of dedicated physicians on the front-lines of care delivery. If you are struggling with how to address the root causes of burnout in your health system, then this session is for you! Through an interactive discussion of a Harvard Business School-style case study, we will explore the individual and structural issues that contribute to burnout in a rural setting. At the end of this session, you will have specific tools and strategies that you can use in your hospital next week. Please come prepared to participate – this is not a lecture-based experience.

 Key Learning Points

  1. Understand the definitions and prevalence of burnout and moral injury in the context of health care delivery amidst COVID-19.
  2. Understand the structural as well as individual contributors to burnout and moral injury among health care workers.
  3. Learn coping mechanisms for mitigating the individual impact of burnout and moral injury among health care workers.
  4. Learn tools to transform the systems that currently perpetuate burnout and moral injury among health care workers.

Fullerton Hospital: A Communications Crisis in a Rural Community

Tuesday, July 27th 11:30-1pm MST

More about this session: The stability of rural health care delivery systems may be determined by hospital and clinic administrative and governance leaders’ effectiveness with communicating significant events and strategic decisions to other stakeholders. What guardrails are in place to ensure the right messages are communicated to the right audiences at the right times? In this session, we will introduce the true story of a hospital board scenario that went terribly wrong as an opportunity for participants to learn and benefit from common communication challenges in hopes that it will mitigate the chance of something similar happening to you. At the end of this session, you will have a foundational understanding of the importance of a crisis communications strategy as part of a broader emergency preparedness plan. Please come prepared to participate – this is not a lecture-based experience. 

Key Learning Points

  1. Understanding what can and should be communicated outside of executive leadership and board meetings?
  2. Equipping rural hospital board members, administrative leaders, and clinicians, with the tools to manage crisis communications and public relations. What message should be communicated to whom, and when?
  3. Key steps for building out a crisis communications strategy for rural hospitals, clinics and communities.

Value-Based Care in the Shadow of a Pandemic

Tuesday, August 10th 11:30-1pm MST

More about this session: As health care payments have shifted from volume to value for over a decade, some transformational rural health leaders have been driving efforts to provide value-based care. The arrival of COVID-19 presented formidable challenges to sustaining and continuing those efforts, which are now – more than ever – necessary in rural communities. Delivering value-based care will require new processes, policies and priorities within health care delivery systems, local public health departments, and the broader health community. This cases introduces the true story of Aspen Valley Hospital and the Rocky Mountain ACO and their continued journey toward value amidst the formidable challenges of COVID-19. If you are seeking to better understand health care finance and interventions that improve health outcomes in your hospital and community then this interactive session is for you. At the end of this session, you will have a foundational understanding of health care finance and some tools to guide your organization toward its future vitality.  Please come prepared to participate – this is not a lecture-based experience! Key Learning Points

  1. Understanding the basic components of value-based care in a rural context.
  2. Understanding key points for rural hospitals to engage with ACOs or other value-based payment models.
  3. Understanding best practices for ensuring financial vitality of rural health care delivery systems following COVID-19.